Don’t be stuck in a situation where your business is left waiting for help for hours on end.
Not only are we available 24x7 to support your IT needs, we also respond within one-hour. Thinkn’ IT knows the sense of urgency you feel when you need help on your business network. So we ensure that our experienced people are ready to give you a response to your IT issue within one-hour of you contacting us.
Minimal downtime and maximum resolution speed
We know that you don’t need downtime when it comes to operating your business that’s why we provide you with options for contact via phone or email. Our aim is to return to you with a solution or answer to your query as soon as possible within that first hour from contact.
Our proven diagnostic and repair methods, combined with our knowledge of your business and continuous back-up and maintenance allow us to pin point where your issue is coming from quickly. Our resolution rate at that first call is high, with us being able to provide a solution within the hour. If we are unable to resolve your issue immediately, you will always be updated on the progress of your IT work order at all times. Our experienced team will work on your IT issue to find the best solution with a sense of urgency that is vital in today’s business world.